Defective products can be returned to us if you have the following types of quality defects: stains, zipper malfunction, broken or torn. If you experience the above issues, please contact us and send us images to verify that, once confirmed, we will provide discounts on your next order or partial refund or provide a forwarding service after our customer service has agreed. Shipping delays:
We hope all our valued customers can appreciate and understand that we have no control of international shipping process after the package has been shipped from our warehouse. Late ordering, where the package was shipped within the normal processing period, we can treat them on a case by case basis, contact us and our customer service will respond within 24 hours. As soon as our after sales service confirms the problem, we offer you solutions related to your problems. Before our customers receive their order, we have the right to reject the return request or request to submit the customer has not contacted us in the first place.
For returned packages, we will notify customers by email once we have received the returned packages and arrange the refund directly to our customer. Customers can respond by email to resubmit or request a refund. Grades:
- 1. Please contact us within 30 days after package delivered.
- 2. We do not accept returned items that were shipped by you directly without consulting us first.
- 3. Please do not return directly to the address on the received package. Just send to the address provided by our customer service.
- 4. Please note that all returned items must be in good condition and will not affect the second sale.
- 5. Please contact us before returning the package to get the shipping address or other details. We can only issue the refund when we recover the package. We will notify you by email at this time.
- 6. Original shipping charge and insurance are not refundable.
- 7. Refunds will be returned to the original payment method used to place your order. Please allow 24 hours with Paypal and 7 to 15 business days by credit card for your refund to appear.
- 8. There is no exchange or return of promotional items or items for sale.
- 9. We do not offer Freight Collect (FTC) service for packages that are returned to us. Returns will be made at your own cost. Unless Bellewholesale makes a mistake.